During a consultation, what is the barber's first step?

The first step during a consultation should involve asking open-ended questions to understand client preferences. This approach is crucial as it allows the barber to gather detailed information about the client's desired styles, hair concerns, and overall preferences. Open-ended questions encourage clients to express themselves freely, providing the barber with insights into what the client envisions for their haircut or service.

This initial interaction sets the foundation for the entire consultation, fostering a collaborative environment. By understanding the client's needs and desires right from the beginning, the barber can provide tailored recommendations and suggestions later in the conversation, ensuring that the final outcome aligns with the client's expectations. This process helps build trust and rapport, which are essential components of a successful barber-client relationship.